Return & Refund
Return & Refund Policy
At yiaomarket.shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our return and refund policy below.
Return Policy
Eligibility for Returns
You can return most items within 14 days of receiving your order, provided they are unused, in their original packaging, and in a resalable condition.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products
- Items marked as final sale
How to Initiate a Return
To initiate a return, please contact our customer service team at support@yiaomarket.shop with your order number and details about the item you wish to return. We will provide you with instructions for the return process.
Return Shipping
You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a tracked shipping method to ensure the safe return of your items.
Eligibility for Returns
You can return most items within 14 days of receiving your order, provided they are unused, in their original packaging, and in a resalable condition.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products
- Items marked as final sale
How to Initiate a Return
To initiate a return, please contact our customer service team at support@yiaomarket.shop with your order number and details about the item you wish to return. We will provide you with instructions for the return process.
Return Shipping
You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a tracked shipping method to ensure the safe return of your items.
Refund Policy
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after approval.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take some additional time for your bank or credit card company to process the refund.
Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Refunds will be processed within 7-10 business days after approval.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that it may take some additional time for your bank or credit card company to process the refund.
Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
Customer Support
If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to our customer service team at support@yiaomarket.shop. We are here to help!
Thank you for shopping with yiaomarket.shop! We appreciate your business and are committed to ensuring your satisfaction.
